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Santander wanted to give its digital banking experience a makeover. The goal was simple: make banking easier and less of a hassle, whether it’s applying for a loan or handling your everyday finances. At Swace, we got to take a full-service approach, working closely with their teams across the Nordics.

We gave the frontend a fresh lift with React and Episerver headless CMS and rebuilt the backend with .NET microservices so everything runs faster and more reliably. At the same time, our designers created clear new interfaces and application flows that make even complex products like loans and credit cards easier to understand, and safer to use.

We started by listening to what Santander really needed. Our developers and designers teamed up to make sure the solutions worked reliably in the background and felt effortless up front. We gave the mobile bank a fresh new look and made the loan and credit card application flows simpler, so customers could get through them without friction. On the technical side, we rebuilt the frontend with React and Episerver and set up a new backend with .NET microservices, making the whole system run faster and more reliably. And because banks have to follow strict rules, especially in the Nordics, we made sure the design ticked all the boxes without making life harder for the user. The new design system ties everything together so that all services feel consistent and trustworthy. Clearer flows and friendlier interfaces mean customers can find what they need, compare options, and make confident decisions, without getting stuck along the way.

We worked closely with Santander from start to finish. Developers and designers didn’t sit in silos, they solved problems as one team. The design team used real user insights to shape interfaces and flows that work in everyday life, while the developers built a technical foundation that lasts.

By working in short loops, we could build, test, and improve quickly, always with both Santander and their customers in mind. This way, design and technology grew side by side, making sure the final result was just as stable behind the scenes as it feels simple and intuitive up front.

Today, Santander’s customers meet a banking experience that feels both more intuitive and more inspiring. Flows are clearer, interfaces are friendlier, and the whole service feels modern and natural to use. For Santander, it means a stable technical foundation and a design that strengthens their brand, ready to meet the expectations of today’s and tomorrow’s customers.